Shipping policy

Thank you for shopping at fiitg.shop.

This Shipping Policy explains our standard shipping procedures, estimated delivery times, tracking, and what to do if a delivery problem occurs.

1. Free Standard Shipping

All orders placed through fiitg.shop qualify for free standard shipping.

There is no minimum purchase requirement for our standard free shipping service.

Any optional expedited or alternative shipping method, if offered, will be displayed during checkout together with any applicable charge.

2. Estimated Delivery Time

Our estimated standard delivery timeframe is:

15–20 days

The estimated delivery period begins after the order has been successfully processed and accepted for fulfillment.

Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control.

3. Order Processing

After you place an order, you will receive an order confirmation using the contact information provided during checkout.

Orders may undergo payment verification, fraud screening, inventory confirmation, and fulfillment processing before shipment.

Orders placed on weekends or holidays may begin processing on the following business day.

4. Shipping Confirmation

When available, a shipping confirmation containing tracking information will be sent after your order has been dispatched.

Tracking information may require additional time to become active after the carrier receives the shipment.

5. Delivery Delays

Although we work to deliver orders within the stated estimated timeframe, delays may occur due to circumstances such as:

  • Carrier delays;
  • Severe weather;
  • Transportation disruptions;
  • High seasonal order volume;
  • Customs or import processing where applicable;
  • Incorrect or incomplete shipping information;
  • Events outside our reasonable control.

If we become unable to ship an order within a timeframe we have promised, we will communicate available options to the customer in accordance with applicable requirements.

6. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully verify:

  • Recipient name;
  • Street address;
  • Apartment or unit number;
  • City;
  • State;
  • ZIP code;
  • Other required delivery information.

If you notice an address error, contact info@fiitg.shop as soon as possible.

We cannot guarantee that an address can be changed after an order has entered fulfillment or has shipped.

7. Failed Delivery or Returned Packages

If a package is returned because of an incorrect address, incomplete address, refusal of delivery, or failure to collect the shipment, please contact us.

Additional shipping costs may apply if reshipment is requested and the failed delivery was caused by incorrect information supplied by the customer.

8. Lost Packages

If tracking indicates that your package has not been delivered within a reasonable period after its expected delivery date, contact:

info@fiitg.shop

Please provide your order number and tracking information.

We will review the shipment information and, where appropriate, work with the carrier or fulfillment provider to investigate.

9. Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it:

  1. Check around the delivery location;
  2. Ask household members or neighbors whether they accepted the package;
  3. Check with the carrier;
  4. Contact us at info@fiitg.shop if you still cannot locate it.

We will assist where reasonably possible.

10. Damaged Packages

If your order arrives damaged, please photograph the product and packaging and contact us promptly at:

info@fiitg.shop

Please include your order number and a description of the problem.

11. Multiple Packages

Some orders may be shipped in more than one package.

When this occurs, packages may arrive separately and may have different tracking numbers.

12. Shipping Restrictions

Availability of products and shipping services may vary by destination.

If we cannot fulfill an order to a particular address, we will contact the customer and provide an appropriate resolution, including a refund when applicable.

13. Contact Us

For questions regarding shipping, delivery, or tracking:

fiitg.shop
Email: info@fiitg.shop