Refund policy

 

At fiitg.shop, we want you to be satisfied with your purchase. This Return & Refund Policy explains the conditions and procedures for returning products and requesting refunds.

1. 30-Day Return Policy

We accept eligible return requests within 30 days after the date your order is delivered.

To be eligible for a return, the item must:

  • Be unused, unworn, and in the same condition in which it was received;
  • Include all original packaging, tags, accessories, and components;
  • Show no signs of misuse, alteration, washing, damage, or excessive handling;
  • Be accompanied by proof of purchase or order information.

Items that do not meet these conditions may not qualify for a refund.

2. Starting a Return

Before sending any product back, please contact us at:

Email: info@fiitg.shop

Please include:

  • Your full name;
  • Order number;
  • Product you wish to return;
  • Reason for the return;
  • Photos showing the product and any damage or defect, when applicable.

Our customer support team will review your request and provide return instructions if the return is approved.

Do not send products back without first contacting us.

3. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If you receive an item that is damaged, defective, or different from what you ordered, contact info@fiitg.shop as soon as possible.

Please provide your order number and clear photographs showing the issue.

After reviewing the information, we may offer an appropriate resolution, including a replacement, refund, or other remedy.

If the error is caused by us, customers will not be responsible for reasonable return shipping costs associated with the approved return.

4. Non-Returnable Items

For health, hygiene, safety, or other legitimate reasons, certain products may not be eligible for return once opened, used, worn, or otherwise rendered unsuitable for resale.

The following may also be excluded from voluntary returns:

  • Personalized or customized products;
  • Gift cards;
  • Final-sale products when clearly identified as final sale before purchase;
  • Products damaged through improper use or handling;
  • Products returned after the applicable return period.

These exclusions do not limit any rights that cannot legally be excluded.

5. Exchanges

If you wish to exchange an item, please contact info@fiitg.shop.

Availability of replacement products is not guaranteed.

In some cases, the fastest option may be to return the eligible item for a refund and place a new order separately.

6. Return Shipping Costs

Unless an item is damaged, defective, incorrect, or otherwise eligible for a seller-paid return, customers are generally responsible for return shipping costs.

Original shipping charges, if any, are generally non-refundable unless required by applicable law or the return results from an error on our part.

We recommend using a tracked shipping service for returns.

7. Return Inspection

Returned products are inspected after receipt.

We reserve the right to reduce or refuse a refund when a returned product does not satisfy the conditions described in this policy, to the extent permitted by applicable law.

8. Refunds

If your return is approved following inspection, the refund will be issued to the original payment method.

We aim to process approved refunds within 7 business days after completing the return inspection.

Your bank, credit card issuer, payment provider, or other financial institution may require additional time to post the refund to your account.

9. Order Cancellations

If you need to cancel an order, contact us as soon as possible at info@fiitg.shop.

We cannot guarantee cancellation after an order has entered processing or has been shipped.

If cancellation is no longer possible, you may request a return after receiving the order, subject to this policy.

10. Missing Refunds

If we confirm that a refund has been issued but you have not received it, please first check with your bank, card issuer, or payment provider.

If the refund still cannot be located, contact us at:

info@fiitg.shop

11. Consumer Rights

Nothing in this Return & Refund Policy is intended to limit any mandatory consumer rights or remedies available under applicable United States federal or state law.

12. Contact

For questions about returns, refunds, exchanges, cancellations, or damaged products, contact:

fiitg.shop
Email: info@fiitg.shop